Return Shipping
If the return order is approved, return the product with the return merchandise authorization on the outside of the shipping box:
TD SYNNEX RMA
5104 Liberty Way,
Alliance Gateway Park
Ft. Worth, Texas 76177
ATTN: RMA#
For TD SYNNEX to process your return in a timely manner, review the information and follow the procedures outlined below:
- RMAs are only valid for 30 days.
- All returns must be received by TD SYNNEX within 30 days from the date the RMA is issued. RMAs received after this time frame will be rejected and returned at the sender’s expense.
- Use the original manufacturer’s boxes and packaging.
- Package all returns to prevent damage in transit.
- All returns must have an RMA printed on the return shipping label.
- Do not write addresses or RMA numbers on the outside of the manufacturer’s boxes. Products must be in resalable condition to receive credit.
- All products must be returned with all original components, accessories, software, manuals and registration cards.
- Products must be shipped pre-paid. TD SYNNEX does not provide call tags or shipping labels for returns unless it is a TD SYNNEX error.
![AdobeStock_652043198@2x](https://www.tdsynnex.com/na/us/td-synnex-customer-care/wp-content/uploads/sites/112/2024/08/AdobeStock_652043198@2x-992x978.png)
![CustomerCare_Wht@2x](https://www.tdsynnex.com/na/us/td-synnex-customer-care/wp-content/uploads/sites/112/2024/08/CustomerCare_Wht@2x-1.png)
Telephone: 800-237-8931 option 3
Local: 727-539-7429
Email: CSHelp@tdsynnex.com
Contact Us
eRMA — located in ECExpress. A login and password are required to access. If you are a new user to ECExpress, contact your local ECExpress Administrator for assistance.