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Product Return Guidelines


Information required to request a Return Merchandise Authorization (RMA)

To request a return, you will need to provide the following information or use below spreadsheet template to provide all the detailed information:

• TD SYNNEX Sales Order or Customer PO Number
• TD SYNNEX Partner Number or Manufacturer Part Number
• Quantity
• Product Condition
• Reason for Return
• Serial Number (If the Product Being Returned is Serialized) 

DOWNLOAD TEMPLATE

Products returned for any reason other than Dead on Arrival (DOA), defective or open — non-defective must be in resalable condition, complete and unused, and the other seal must not have been opened or re-taped. Product boxes that do not meet the condition specified on the return order are often not eligible for return and will be returned to the customer.

All eligible returns will receive a credit that will be issued at current pricing or original purchase price, whichever is lower at the time of the RMA is received in. TD SYNNEX will also add any fees assessed by the manufacturer.

If TD SYNNEX does not have return rights to the manufacturer, the product is non-returnable.

Products Returned Without a Valid RMA: Products not authorized for return shall be defined as an “unauthorized return.” Unauthorized returns may be returned to you at your expense. TD SYNNEX will not be liable for any loss or damage to unauthorized returns.

Custom Orders/Products Returns Not Allowed: All orders that require configuration or assembly of product to meet customer specifications or any product identified by TD SYNNEX are non-cancelable and may not be returned to TD SYNNEX. The customer is responsible for the full payment of the order once a purchase order has been sent to TD SYNNEX.

Refusal of Orders: Refused orders must be reported to TD SYNNEX Customer Care. A credit will be issued at the time the refused order is received at the TD SYNNEX warehouse.

DOA/Defective Returns

 TD SYNNEX has return rights with its manufacturers/suppliers. Products that are inoperable at first use are eligible for a DOA return depending upon the manufacturer’s returns policy. Certain manufacturers may require that all DOA and defective products be returned directly to them, or they may limit the return time frame after purchase. If you purchased your product from TD SYNNEX, reach out to TD SYNNEX Customer Care for more information regarding return rights.

Manufacturer returns policies are subject to change without notice.

In accordance with manufacturer policies, all original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense. If you have a DOA or defective product, contact TD SYNNEX Customer Care.

Sealed Product Returns

 TD SYNNEX has return rights with its manufacturers/suppliers. All products must have been purchased from TD SYNNEX. To qualify for sealed product returns, products must be in resalable condition in new, clean (without stickers, markings or other attachments), unopened, undamaged, original manufacturer packaging. All products must be returned with all original components, accessories, software, manuals and registration cards.

Non-Compliant Factory Sealed Returns: All factory sealed returns that are not received in resalable condition may be subject to be returned at sender’s expense.

Discontinued/Obsolete Products: Manufacturers reserve the right to limit factory sealed returns on discontinued items.

Telephone: 800-237-8931 option 3
Local: 727-539-7429
Email: CSHelp@tdsynnex.com

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eRMA — located in ECExpress. A login and password are required to access. If you are a new user to ECExpress, contact your local ECExpress Administrator for assistance.