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Building Loyalty by Taking Care of Our Customers
TD SYNNEX Customer Care assists with any post-sales issues that may involve return requests, shipment issues, inventory issues and credits. We continuously strive to provide world-class customer support and address all our customer requests as opportunities to improve and raise the quality of our services.
Electronic RMA System
The Electronic Return Merchandise Authorizations (eRMA) system is an automated method for processing RMAs. RMA requests entered online via the eRMA system will be processed automatically and approved if they are within the TD SYNNEX return guidelines. For requests that fall outside of the Customer Care Return Guidelines, a unique “case number” will be assigned and forwarded to TD SYNNEX Customer Care for further review.
Return Request - RMA
All product returns must meet TD SYNNEX’s return policies in order to issue a return RMA. If TD SYNNEX has return rights with its manufacturers/suppliers, TD SYNNEX only accepts the return of products that fall within one of these categories:
- Factory sealed (in fully resalable condition)
- Defective or Dead on Arrival (DOA)
- Open — non-defective
Contact Us
eRMA — located in ECExpress. A login and password are required to access. If you are a new user to ECExpress, contact your local ECExpress Administrator for assistance.
Telephone: 800-237-8931 option 3
Local: 727-539-7429
Email: CSHelp@tdsynnex.com
