Support

TD SYNNEX ServiceSolv Support Services

 

Every business needs effective and reliable support services to help improve system uptime, increase customer satisfaction and reduce IT costs. TD SYNNEX ServiceSolv Support Services help our partners expand their technical capabilities, stay competitive and deliver the industry-leading, day-two support customers need.

GoldSeal® Support

GoldSeal® Support is an enhanced alternative that includes the world-class support and entitlements from each of our participating vendor partners wrapped with additional benefits. As an authorized support partner, our vendors endorse GoldSeal® to deliver a superior support experience that helps increase reseller customer profitability.

Benefits include:

  • 24/7 nationwide emergency support
  • 100% vendor approved
  • 100% of vendor maintenance entitlements
  • Incident management from first call to resolution
  • Next-business-day engineer to site for replaceable equipment
  • “How to” programming and configuration assistance
  • Startup assistance
  • Cross-vendor experience
  • Deliver more and pay less with GoldSeal®.

Help Desk Services

Our Help Desk Services are designed to deliver a premium support experience at a price to meet your budget. We understand that every customer has a unique set of applications and devices that run their businesses. Customers can supplement their IT support and reduce time and cost by partnering with TD SYNNEX to deliver a comprehensive help desk solution. We have a track record of success working with customers in countless industries, and pride ourselves on being able to understand their needs. Support analysts answer the phone promptly and remediate the issues remotely using both internal and customer-based tools.

Personalized Support From Industry Experts

TD SYNNEX provides around-the-clock, reliable technical support that includes:

  • Micro Focus Software Support
  • Broadcom Symantec Support
  • HLS Software Support

Data Center Maintenance

TD SYNNEX helps companies of all sizes provide third-party maintenance services for their data centers. We are qualified to provide high-level support for all the leading OEMs, typically saving you anywhere from 30%-60% on support costs.

  • Annual maintenance contracts
    • Variety of SLAs:
      • 24/7x4 - 8x5xNBD
      • Custom SLAs available
  • Global resources and service capabilities
  • Break-fix, smart hands troubleshooting


Our goal is to extend the life and value of your IT infrastructure without raising your costs.

Printer Maintenance

Partner with TD SYNNEX to provide OEM-level support for a variety of printers including thermal, laser, color, line and form handling.

We offer:

  • Onsite or depot services
  • Factory-trained and certified service technicians
  • Multi-vendor support
  • Global presence


Our access to spare parts and certified technicians globally allows us to offer competitive pricing for a wide range of print solutions.

Warranty Services

TD SYNNEX can provide a complete warranty solution for your endpoint products. Get accidental damage protection or OEM extended warranties.

We provide top-class coverage on displays, tablets, Chromebooks, laptops, phones and more:

  • Break-fix repairs (no deductibles, unlimited repairs)
  • Device refresh (preventative maintenance, cleaning, etc.)
  • Device buy back at end-of-life
  • Deployment (imaging, asset tagging, case installation, green disposal)

Personalized Support From Industry Experts

TD SYNNEX provides around-the-clock, reliable technical support that includes:

  • Micro Focus Software Support
  • Broadcom Symantec Support
  • HLS Software Support
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Training Services

TD SYNNEX Training Services ensure you and your customers can meet product, technology and business skills requirements for today’s complex IT solutions. Whether you strive to reach a certification goal or are trying to meet the needs of your business, we provide the most cost-effective delivery of public, private, virtual and onsite instructor-led and on-demand training available.

VISIT OUR TRAINING PORTAL

Knowledge is Power!

Customer Benefits:

  • Customers investing in education purchase additional products and adopt more features
  • Training improves customer satisfaction
  • Greater trust in products they have a strong education on
  • Training offers high service margins to improve deal profitability


Get to know our training services and learn how we can help you prepare your internal teams and your customers as they navigate the ever-changing landscape of business, technology and IT challenges.

Authorized Training Center

TD SYNNEX is an authorized training provider for select vendors delivering instructor-led, technical hands-on training at TD SYNNEX locations, customer sites or virtually. Customers attending virtual training receive the same access to the instructor, course content and labs, while saving on travel and expenses. Students can attend from their office or from the comfort of their home while adhering to new social distancing rules and concerns.

Select Vendors Include:

  • Palo Alto Networks
  • Check Point
  • Forescout
  • Sophos


All training services are available for resale through our reseller customers. Students can attend public classes or request a private training engagement.

One-Stop Shop for All Your Training Needs

TD SYNNEX Training Services

Leverage TD SYNNEX Training Services for all your training needs!

Mission:
Provide our partners with access to an extensive portfolio of today’s most sought-after vendor, industry and professional skills training at the most cost-effective pricing.

TD SYNNEX Training Services: Our Goal

Deliver a concierge-based approach to help customers successfully meet their training requirements and the needs of their customers by offering easy, flexible and profitable training solutions.

Help customers get the most out of their training budgets. TD SYNNEX provides you with internally delivered training and access to an extensive list of training available with our partners at guaranteed low pricing.

Training Partners

Our vast network of vendor partners include:

  • Global Knowledge
  • NterOne
  • Fast Lane
  • Exit Certified
  • Skyline
  • Educational Collaborators
  • Hook Security

Easy to Buy. Easy to Sell.

Need help or want to learn more? Reach out to our team today.

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