Carl Paul, Author at Edge360 Online

Revolution Wiki: Your Solution for Faster Cisco Resources

In the age of the internet, information can be found in abundance, but can you quickly find what you are looking for? That’s the problem, and it can be found everywhere--Cisco is no different. A quick search for “Customer Experience” revealed at…

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Revolutionizing Partner Success: Inside the TD SYNNEX Revolution Program

In a recent article from the McKinsey Quarterly, the authors write, “Marc Andreessen’s observation from more than ten years ago that ‘software is eating the world’ needs an update: software is the world. The software industry continues to grow at a massive clip. More and…

Cisco Services March 27, 2024

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Monetizing the Customer Lifecycle with Ready Report Data: LOA Vs Digital Customer Consent

A comprehensive view of a customer’s Cisco installed base is crucial for monetizing a customer’s lifecycle. Cisco partners who inform the customer regarding upcoming subscriptions, SmartNet, and Last Day of Support hardware position themselves to become the Cisco partner of choice. Partners…

Customer Experience February 27, 2024

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How the New Era of Cisco’s Lifecycle Incentives are Enhancing the Partner Experience

On January 28, 2024, Cisco announced it is evolving the process it uses to reward Cisco partners for completing lifecycle motions. The move from Lifecycle Incentives 1.0 to 2.0 is like night and day. Cisco is no longer requiring partners to submit…

Customer Experience October 17, 2023

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What’s Next for CX: Building a Profitable CX Practice

Many vendor partners (VARs) have either recognized the value of having a Customer Experience (CX) practice or may have been required to have a Customer Experience practice to maintain their partner level with the vendor. Take Cisco for example, to be a…