Imagine you’re working with a key customer, and they urgently need a specific file to move forward with their project. You spend hours digging through countless folders, but you never find what you’re looking for. Frustratingly, it turns out that the file was there the entire time, but someone had named it in a completely different way, making it impossible to find. This is a common challenge, especially in large organizations like TD SYNNEX and Cisco, where managing many documents can be “difficult.”
Decision making can be affected by this challenge, which can include duplicating documents, relying on outdated information, or just now knowing here the most accurate data is kept. Keeping documents organized and easily accessible is a common challenge we all are familiar with, especially as business and the number of saved files grows over time. The enormous amount of data kept in multiple wikis and databases is a major challenge partners face, causing inefficiencies and delays when retrieving current, relevant data. Ruben Dedman, TD SYNNEX Net DevOps Consultant – Cisco DevNet, met with Government Technology Insider podcast to discuss how WikiBot, an AI-powered tool, is set to revolutionize how partners and teams manage documentation. He aims to address these challenges head-on by streamlining documentation processes and transforming team operations.
By integrating with existing systems, WikiBot increases efficiency for partners by providing tailored access to knowledge that enhances client services and internal operations. It also helps sales teams locate product documentation and recommends solutions based on past purchases, enabling them to focus on high-value tasks. Dedman highlights WikiBot’s impact to democratizing knowledge and increasing productivity. Routine tasks can be automated to improve collaboration, reduce errors, and ensure that documentation is current and easily accessible.
Ultimately, WikiBot empowers partners to manage documentation more effectively and provide better results. As Dedman said, “Wikibot… provides real-time wiki integrations with LLM AI models… it’s a game changer. It’s really been an awesome solution that we’ve been able to apply.”
For more into how WikiBot and AI are transforming documentation and boosting success, tune into the full podcast below.
