The big countdown to 2024 may have already passed, but countdown season is still upon us! The past year has been one of growth and change for EDGE360, which has not only gained a new look but bid farewell to the man who started it all as he transitioned into retirement. To kick off the new year, we took a look back at 2023, identifying the most read articles of the year, and we found that partners last year were focused not only on the technology shaping the industry but the people behind the magic. Follow along with our 2023 recap to countdown the top five articles and reminisce with us on the biggest stories of last year!
Counting Down the Top 5 Most Engaging Articles That Captivated Readers in the Year Gone By!
5. Meet the Cisco PBM: Ezequiel Rios – Embracing Adventure, Driving Success
To help partners become better acquainted with the numerous Product Business Managers (PBMs) who they work with on a daily basis, this summer we launched our “Meet the Cisco PBM” series. While every PBM’s story was well-received, as the first in the series, Ezequiel Rios, accounted for the most read in the series, and the fifth most read story overall.
Hear more about Ezequiel Rios and how he’s helping partners find success here.
4. What’s Next for CX: Building a Profitable CX Practice
Almost every organization, in every industry, was discussing Customer Experience (CX) last year. Although the importance of a CX practice is acknowledged by many partners, translating it into a revenue-generating venture requires strategic effort. Carl Paul, Customer Success Manager at TD SYNNEX, provided a roadmap for partners aspiring to establish a lucrative CX practice. The key lies in transcending foundational practices and proactively identifying lifecycle services that not only enhance customer value but also contribute to billable revenue. This approach empowers partners to take a decisive step toward turning CX into a substantial and sustainable source of income.
Find out more about building a profitable CX practice here.
3. Cisco Introduces New UCS X-Series M7 Servers
New products announcements are bound to draw a lot of attention from both customers and partners seeking to learn more about the features, capabilities, and new possibilities. This was no different with the rollout of the UCS X-Series M7 Servers. Our May article helped explain the changes to the server so that partners could be more knowledgeable and better prepared to share the information with their own customers. UCS X-Series products are increasingly used for a variety of applications, so gaining a deeper understanding of the product has positioned partners to sell more effectively.
Discover more about the UCS X-Series M7 Servers here.
2. Share the Magic 2023 Colorado Golf Tournament Turns Up the Heat for Charity
With its third year under the belt, the Colorado Share the Magic Golf Tournament once more proved the power of bringing partners together in the name of charity, mixed with a little competition and a lot of fun. While each year seems to get bigger and bigger, those who attended this past year’s event hope they don’t get any hotter. It was a real scorcher on the green, but participants got creative to keep cool and persevere through the day. All the money raised went to support two deserving organizations: HOPE for the Warriors and the Children’s Hospital Colorado.
Read more about the 2023 Share the Magic Golf Tournament here.
1. Bill Maroney and the Final Inning: Bidding Farewell to a TD SYNNEX Legend
It’s no surprise (to us, anyway) that the most popular article this year was our retirement tribute to the legendary, Bill Maroney. Maroney was an integral part of TD SYNNEX marketing for 13 years, initiating programs such as EDGE360. He has been comfortably settling into his next stage for a few months now, but his team misses his sense of humor, grammatical prowess, and leadership. The impact Maroney made on TD SYNNEX will reverberate for years to come.
Learn more about Bill Maroney and his numerous contributions here.
Bidding Adieu to 2023 with a Grateful Heart and Welcoming 2024 with Open Arms As we enter into 2024, we reflect on a year that brought growth, change, and one very heartfelt retirement sendoff. In the spirit of nostalgia, we revisited 2023 through the lens of our readers’ preferences, unveiling the top five articles that resonated most. From exploring the adventures of Cisco PBM Ezequiel Rios to the insights shared by TD SYNNEX’s Carl Paul on building a profitable CX practice, each story encapsulates the dynamic landscape of technology and the people shaping its narrative. As we close this chapter, we express gratitude for your continued readership and eagerly anticipate the stories that will unfold in the exciting pages of 2024. Here’s to new beginnings, everlasting memories, and the ever-evolving journey ahead!
